Help

How to Order

ONLINE
Ordering online is available 24 hours a day all week. Select an item you desire and add it to your basket. If you change your mind you can always amend your selections. Once you have finished shopping please press the checkout icon where you will need to enter your customer details & payment preferences.

Using ALL
By clicking on All you can select the item you want, either by a product code or via a keyword or by category e.g. dresses

Enter a product code (the code found in our catalogue, e.g. SK245) or a keyword (such as skirts, blouses, bags, etc.) and click on 'Search'. This will take you directly to the item or group of items that you are looking for. Click on the item picture or description to access the main page for that item. This displays detailed product information and the 'Add to My Basket' button.

BY PHONE
If you wish to order by phone, please call our Customer Care Team on:
0844-800-4442

8.00 a.m. until 10 p.m Monday to Friday (GMT)
11 am to 6 pm Saturday and Sunday (GMT)

Please make a note of the items you wish to order and have your Customer Number, Catalogue Offer Code and credit or debit card ready when you call.

Outside the above hours you can leave your order on our voicemail by calling the same number. Please leave a daytime telephone number in case of query.

BY POST OR FAX
If you wish to order by post, please send your order to:
HASLEMERE COLLECTIONS Ltd,
45 Rowsley Avenue,
London NW4 1AP

Please make your cheque payable to 'Haslemere Collections Ltd' and write your name, address and cheque card number on the back. If you are placing your first order with us, please allow five working days for your cheque to clear before your goods are despatched.

Alternatively you can fax your order to us anytime on:
Fax: +44 (0) 1923 221199
If sending a post or fax order, please use the order form found at the back of your catalogue, or alternatively, fax us all of the details below:

• Your name
• Your billing address, including Postcode
• Delivery address (if different from your billing address)
• Daytime telephone number and/or email address
• Product name
• Product code
• Colour
• Size (and length where appropriate)
• Quantity
• Payment Information
• Card Number
• Name on Card
• Type of Card (Visa, MasterCard, Delta, Switch/Maestro)
• Valid From Date
• Expiry Date
• Issue No. (Switch where applicable)
• CV2 number (last 3 digits from the signature strip of your card)

Please remember to add your signature

Please add the appropriate postage and packing charge to your total.

At Haslemere Collections , we accept cheques, postal orders or the following credit or debit cards: Visa, Visa Electron, MasterCard, Delta, Solo and Switch/Maestro. All prices are in UK Pound Sterling and your order total will be in UK Pound Sterling.

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Our Guarantee

No quibble refund if returned within 14 days for an exchange or a refund.

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